Frequently Asked Questions

We manage furnished single-family homes, condos, townhomes, and multi-unit properties across short-term and mid-term rental strategies.

Not necessarily. We'll conduct a full property assessment and recommend improvements. Many upgrades can be phased in while your property is already generating income.

Yes. We offer flexible owner blocks. Just let us know your dates in advance and we'll adjust the calendar to ensure no guests book during your stay.

Full-service means we run pricing, listing optimization, guest communication, calendar management, turnovers, and maintenance end to end, so the day-to-day operational load is not on you. We deliver that as co-hosts on your accounts: the listing and payouts stay in your name, you keep your review history, and host statements stay tied to your ownership for clear records with your tax professional. We are owner-first in how we plan and execute—when you win, we win.

Our pricing includes a core Airbnb management fee (15%), a one-time setup fee, and optional add-ons. Everything is transparent and designed for Seattle short-term rental owners.

We charge a one-time setup fee to cover professional photography, videography, and digital guidebook creation. This fee is waived for contracts with a 12-month term.

It's a small subscription (e.g., $25/month) that creates a 'Rapid Fix' budget for cleaners. This allows them to instantly replace stained towels or fix minor issues without waiting for approval, protecting your 5-star rating.

Many Airbnb property management companies charge 20-40% without including image, video, and digital house manual support. Our 15% core fee covers full-service short-term rental management. See our Seattle Airbnb management comparison and fee guide for how we stack up.

Pricing, listing optimization, guest messaging, calendar management, turnover coordination, maintenance coordination, and monthly reporting. The goal is not just to keep nights booked. It is to run the property like an asset while reducing the amount of day-to-day decision-making that still falls back on you.

Cleaning is one of the most important parts of STR operations, but it works best inside a larger operating system. Turnovers depend on housekeeping, inspection standards, guest communication, and maintenance follow-up all being coordinated together. If cleaning is your biggest pain point, we can still assess whether you need cleaner coordination only or broader management support.

We utilize platform protections (like AirCover) and third-party insurance to recover up to 80% of costs. While other firms require you to handle the insurance reimbursement process on your own, we handle the claims process so you don't have to.

We use ID verification, booking history analysis, and behavioral flags to protect your vacation rental property. This screening workflow is part of our full-service Airbnb management process, and we do not accept high-risk bookings.

You receive detailed monthly performance reports showing income, expenses, and occupancy. Plus, you have 24/7 access to your owner dashboard.

Yes. We coordinate routine maintenance, emergency repairs, and landscaping. For major repairs, we will notify you and get approval before proceeding.

We coordinate cleaners around check-out and check-in timing, confirm restocking, and flag small issues before they become guest complaints. A strong turnover process is not just about making the home look clean. It is also about catching missing items, maintenance problems, and anything that could hurt reviews or delay the next arrival.

Occupancy matters, but it is only one part of performance. We encourage owners to look at ADR, booking quality, review consistency, turnover costs, maintenance frequency, and how much owner time the property is still consuming. A full calendar can still underperform if rates are weak or operations are chaotic.